Day in the Life: What It’s Like Working at Mid-Shore Exteriors
At Mid-Shore Exteriors, every sunrise marks the beginning of a well-choreographed routine, fueled by decades of experience and a shared commitment to excellence. The day starts with a buzz of activity as the team gathers for a morning huddle. Cups of coffee in hand, we discuss project goals, align assignments, and anticipate any challenges. It’s not just about roofing; it’s about creating a seamless experience for every homeowner—from the first call to the final inspection.
This collaborative spirit defines Mid-Shore Exteriors, a second-generation family business built on the vision of Brian and Sarah Faulkner nearly 30 years ago. The Faulkner family has grown the company from its humble beginnings into a trusted name, blending traditional values with modern innovations. Today, their adult children contribute to daily operations, ensuring that Mid-Shore’s legacy of care and craftsmanship continues to thrive.
Contact Us NowStep 1: The Friendly Voice You Hear First
Every successful project at Mid-Shore Exteriors begins with a warm and reassuring voice. Julie and Briana, the dynamic duo behind the phones, are the backbone of daily operations. From gathering key details like property locations and contact information to scheduling estimations, they set the tone for every customer interaction.
Briana, with her sharp organizational skills, ensures that schedules align seamlessly, while Julie’s empathetic demeanor puts even the most anxious callers at ease. Together, they manage not only customer calls but also critical backend tasks such as permit applications, invoicing, and materials coordination.
Our goal is to turn overwhelming situations into manageable solutions,” Julie shares. This sincere approach ensures that every client’s journey begins with confidence and clarity.
Step 2: Meeting Your Expert Estimator
Once the groundwork is laid, the next step involves meeting one of Mid-Shore’s expert estimators—a team led by Brian Faulkner himself. With decades of hands-on roofing knowledge, Brian and his team, including the meticulous Juan, bring unparalleled expertise to every inspection.
Juan, in particular, is known for his thoroughness and ability to make technical details accessible to homeowners. “Every roof tells a story,” Juan explains. “Our job is to listen to that story and find the best solution.” Whether it’s storm damage or a planned upgrade, Juan meticulously inspects every shingle and potential weak point, explaining his findings in clear, actionable terms.
During one sweltering summer inspection, Juan climbed a roof to document subtle issues that could’ve led to costly roof repairs later. The homeowner, Sarah Johnson, was impressed, saying, “Juan didn’t just quote us a price—he showed us why his recommendations were the best fit for our needs and budget.” This attention to detail ensures that every homeowner feels informed and empowered, setting the stage for a tailored solution.
For more insights into technical roofing details, read our blog, “Understanding Your Home: What is Roof Flashing”.
Step 3: The Proposal Process
With the inspection complete, it’s time for Matt, Mid-Shore’s proposal specialist, to step in. Matt takes the technical details gathered by the estimators and transforms them into comprehensive, easy-to-understand proposals. His focus isn’t just on presenting numbers but on crafting solutions that align with each homeowner’s unique needs and priorities.
“We know that every home is different,” Matt explains. “Our goal is to provide clear, detailed proposals so homeowners feel confident moving forward.” Whether it’s a roof replacement with a 50-year warranty or an upgrade to premium materials, Matt ensures that every option is thoroughly explained.
One homeowner, Karen Thompson, shared her appreciation for Matt’s thoroughness: “I had so many questions about timelines, materials, and costs. Matt didn’t just answer them—he walked me through every line of the proposal until I felt completely at ease.” This personalized approach turns what could be an overwhelming process into a collaborative and empowering experience.
Step 4: From Planning to Installation
With the proposal approved, the spotlight shifts to the installation team. Led by experienced field supervisors like Eric, Jacob, and Julio, the crew arrives on-site with one mission: to deliver impeccable results while treating your property with the utmost respect.
Before starting, the team conducts a thorough walkthrough with the homeowner, discussing any areas of concern and addressing questions about the process. Using state-of-the-art tools like the Equipter and Catch ALL system, they protect landscaping and ensure a spotless cleanup. “Our goal is to leave your property even better than we found it.” says Eric.
One project highlighted the team’s dedication when an unexpected rainstorm hit mid-installation. The crew sprang into action, securing the exposed roof and preventing potential water damage. Homeowner Sarah Daniels shared, “Their quick thinking saved us from a disaster. They truly went above and beyond.”
Why Customers Love the Mid-Shore Experience
The Mid-Shore Exteriors process is a journey designed to provide homeowners with confidence, clarity, and care. From Julie and Briana’s warm welcome to Juan’s detailed assessments, Matt’s tailored proposals, and the installation crew’s flawless execution, every touchpoint reflects professionalism.
This dedication has earned Mid-Shore Exteriors countless glowing reviews. Ann Morris, for example, praised the team’s professionalism during a challenging rainstorm, saying, “They didn’t just repair our roof—they restored our sense of security. Every step was handled with care.”
Another homeowner, Bill Burgess, highlighted the team’s attention to detail: “They protected our landscaping, cleaned up thoroughly, and even helped us save on insurance with the quality materials they used.”
These stories underscore what makes Mid-Shore Exteriors unique: a seamless blend of expertise, innovation, and genuine care that turns commercial and residential roofing projects into stress-free experiences.
If you’d like to learn more about the people behind the work, check out our blog, “Get to Know the Mid-Shore Exteriors Roofing Team”.
Ready to Work with Mid-Shore Exteriors?
Your home deserves the best care, and Mid-Shore Exteriors is here to provide it. Whether you need emergency repairs, a roof replacement, or expert advice, our team is ready to guide you every step of the way.
As CertainTeed Certified installers, we are proud to offer industry-leading warranties and unparalleled expertise. Join the many homeowners who have trusted us to deliver unmatched craftsmanship and exceptional service. Discover why we’re the trusted choice for roofing services and work with a team committed to quality.
Contact us today to schedule your consultation.
